News

ManageEngine Adds Project Management Functions to Service Desk App | The Journal, August 27, 2012 — A company that sells multiple products for managing the IT infrastructure has announced the addition of a project management component to its main service desk offering. The enterprise edition of ServiceDesk Plus from ManageEngine, a division of Zoho, allows the members of an IT staff to manage and track tasks. The new project management capability is currently available in beta form; it’s expected to be released later this year.  ServiceDesk Plus provides functions for tracking help desk requests, asset management, and other IT service operations.  More…

Info-Tech Research Group’s Enterprise Service Desk Vendor Landscape report lists FrontRange and BMC as Champions while the market becomes increasingly self-service. | London, ON (PRWEB) August 07, 2012 —  From a necessary evil to a core business component: Enterprise Help Desk software will require less justification as the market endeavors to better serve the end-user, according to Info-Tech Research Group. More…

LiveCloud-Based-ITSM-Virtual-Appliance-from-LiveTImeTime Partners with Amazon for Cloud Based ITSM | Newport Beach, CA, June 26, 2012 —  LiveTime Software, a leading provider of On-Premise and SaaS based Service Management (ITSM) solutions, today announced it has partnered with Amazon to deliver global ITSM deployments in any of its 7 global datacenter locations with 99.999% availability and SAS 70 certification. More…

EarthLinkEarthLink Business Launches EarthLink TechCare Customizable, Fully-Managed Outsourced Help Desk Solution | Atlanta, GA, June 14, 2012 —  EarthLink, Inc. (NASDAQ: ELNK), a leading IT services and communications provider, today announced the launch of EarthLink TechCare, the next in its series of innovative IT Services business solutions. EarthLink TechCare is a fully managed outsourced help desk that is customizable and scalable, enabling customers to relieve their overburdened IT staffs and refocus on more strategic initiatives.   More…

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