Written by G Cole, MS, PMP, ITIL Expert
I cannot speak for everyone who has taken the plunge and become ITIL v3 Foundation certified, but I can speak for myself. And, with my experience, I have learned first-hand, there is simply no replacement for the level of understanding you can quickly achieve with this knowledge, especially if you are process-oriented.
Posted in Incident Management, ITIL, News, Request Management, Service Desk, Service Knowledge
- Tagged American Express, career, IBM, Incident management, Information Technology Infrastructure Library, IT service management, ITSM Career, Problem Management, Request Management, service desk
You’ve studied hard and passed your ITIL v3 Foundation certification exam, now what? Many employers recognize the value of this certification and know it represents your commitment to continual professional improvement… pun intended! While others may not even say, ”Nice job!’ It’s hard to deal with a negative or neutral reaction from your current employer, and the great thing about the ITIL v3 Foundation certification is it carries clout throughout the industry. If your current employer, especially one that has embraced ITIL is not excited about this accomplishment, there are many other employers that are. For a listing of companies searching for ITIL service desk and other ITSM candidates, click the Jobs link above. Tailor the results to your location by selecting your City/ST.