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ITIL v3 Foundation Certification and My Career…
Written by Mg, ITIL Expert
I cannot speak for everyone who has taken the plunge and become ITIL v3 Foundation certified, but I can speak for myself. And, with my experience, I have learned first-hand, there is simply no replacement for the level of understanding you can quickly achieve with this knowledge, especially if you are process-oriented.
If you are serious about your career, obtaining this certification is the best way to indicate it. So many people complain they don’t have the time to study. I was able to train at home with an online course. I was hired as a contractor to IBM, outsourced to American Express. It wasn’t an ideal work situation, but I had my eye on the prize, so to speak. I was willing to start at an entry-level and grow my career.
As I am fond of saying, it is the people who use ITIL best practices that make it work. And, I have been inspired by those around me. I have learned in my ITSM career, being surrounded by genuine camaraderie and others committed to excellence is such a great benefit. For me, it provided additional fuel to pursue my goals.
If you are considering a career in ITSM, an entry-level Service Desk Analyst position is one of the best places to start. Having your ITIL v3 Foundation certification should be a considered ‘a must’ if you want to quickly land a career position in ITSM. The demand is high for experienced, qualified individuals. In doing so, remember your efforts are driven by service to people and that’s what matters — services are delivered to users — you are part of a team with teammates of varying skills and talents. Draw support from one another and learn from one another — deliver your very best in service quality everyday, and you will be successful.